Ring Security Cameras
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Unable to connect to Ring Network
My stick-up cam has been working brilliantly for months. Last week, our street had some issues with the fibre network, which meant I had to reset my router. Since then, I have been unable to connect the camera.When I tried to simply update the wifi, I couldn't connect to the Ring Network during set up - I tried on my own iphone, my ipad and my partner's iphone. None would connect to the Ring Network - although it was showing up as an available network.I have uninstalled and reinstalled the app on my phone and I have deleted the camera to try to install again, but the same issue - can't connect to the Ring Network - so I can't get beyond that point in installing. We've had a lot of crime on our street during lockdown, so I really would like to get this sorted ASAP! Hope someone can help. Thanks!
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17-05-2020 13:06:55
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Amati5
I assume that your base station is connected to the your home wifi and you now cannot connect your cameras to the base station? Did you press the button at the bottom of the cameras? I noticed the blue light only flash the very first time you try to connect the cameras to the base station (ring network). After that, if you try to reconnect again later for any reason, the cameras show no light until you press that button.
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18-05-2020 08:17:57
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