Ring Security Cameras
Two cameras in separate locations but at same address
I have a ring doorbell and an additional camera in the house. When they were set up they were somehow set up as two locations at my home address. I will call them A anB How can I combine them both ? Do I have to delete one and add it to the other. eg delete the indoor camera B and then add it again to A ? How do I delete it ? Also, if I go to upgrade so that the indoor camera records, I only show one active camera (the doorbell). Is this normal ? I want to upgrade a camera that isn't listed ? Is it missing because it is listed under another location, albeit it at the same address ? Hope someone can help ! Thanks
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20-07-2024 06:59:18
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Caitlyn_Ring
Hi @user_b5126b. First, I'd recommend getting both devices onto the same location to reduce any confusion. You can do this by removing one device, then adding it back onto the correct location where the other device is already set up. Make sure to download any videos you want to keep before doing this. After you have moved both devices to the same location, you can delete the extra one. This can be done by selecting the duplicate location from the drop down in the top-center of the Ring app, then tapping on Settings > Delete Location.Once the above steps are complete, you should be able to subscribe to the Ring Protect plan of your choosing. Let me know if you have any other questions!
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22-07-2024 11:11:05
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