Responses (2)

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  Marley_Ring

  Thank you for sharing your experience with the Community, @TFG! When you mention your Stick Up Cams not operating properly with your mesh network, what are the symptoms you are observing with your Cam? I'll be happy to assist further. :)

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  21-02-2020 04:35:51

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  TFG

  Hi. The issue is nothing works once connected to it. Yet works fine when connected to my ISP router. Says WiFi signal is fine showing RSSI-40 on both cameras. Health check passes. However live view doesn’t work. It doesn’t pick up motion. Basically does nothing.

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  21-02-2020 04:51:35

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  mmatt

  I'm seeing exactly the same issue - 2 stick up cams, tp-link m4 wifi. Great signal strength - no live view, no detections, no alerts most of the time. One of my stick up cameras (plug-in) allows the live view sometimes, but mostly not. A hard power cycle brings it back online briefly, then it's unavailable again. The rear stick-up cam (battery/solar powered) is also online intermittently. Live view is never available. I've set the wifi network to 2.4ghz only and disabled MESH for both stick-up cams. Help please?

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  26-04-2020 04:11:10

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  Marley_Ring

  Hi neighbors! If your signal strength is showing as sufficient, or the Camera is operating as intended when connected to another network, the best first step here will be to check network settings. Neighbors have shared in the past the Tplink deco m4 has a feature called fast roaming. This is worth testing to see if it might be causing this concern. Please also check out our [help center article about ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) as it may help with video and communications. While the signal strength may look sufficient in the Ring app, it is always good to ensure that any mesh access points connecting to this Camera are within reasonable proximity. If your network has the option, dedicating or prioritizing your Ring device on an access point or, the network in general, could also help. Feel free to let us know how this goes! :)

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  27-04-2020 08:38:58

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  mmatt

  i've tried most/all of the suggestions in the help documents referenced, including disabling "fast roaming", as [documented in this post](https://community.ring.com/t5/Security-Cams/stickup-cams-what-mesh-wifi-hardware-will-they-work-on/td-p/29600 "stickup cams - what mesh wifi hardware will they work on?"). At this point, is there a list of supported wifi mesh hardware out there? i.e. is the tp-link deco m5 supported? Thanks, Matt.

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  27-04-2020 09:06:04

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  Marley_Ring

  Good question @mmatt! We will often make note of our device requirements so neighbors can obtain the intended operation. This can be found on product information articles in our help center, or even on the product purchase page at Ring.com. Our [Stick Up Cam](https://shop.ring.com/products/stick-up-security-camera-battery) technical specifications, for example, has a power and connectivity section which lists out the wifi connection compliance. For most or all of our devices you will see "802.11 b/g/n Wi-Fi connection @ 2.4GHz" is the requirements for obtaining a proper connection. That being said, resources can vary as can network types and features available. If you router meets these standards but is unique in operation or is not working as intended, our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) is happy to help with in-depth troubleshooting. We also offer Eero solutions at Ring.com.

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  29-04-2020 04:38:29

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  Smoggy

  Hi, I too have TP-Link Deco M4 with one device about 8 feet away from my Ring doorbell 2, the wifi is set to 2.4g for the ring however wifi reception to the ring is currently RSSI-75, notifications are very slow to load and sometimes I miss whoever was at the door by the time they load. Wifi signal around the house on all other devices is superb and has no issues and is currently achieving 175-210mb supplied using Virgin media. Very frustrating and not what I expected from a quality product. Any advice appreciated. Thanks

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  09-02-2021 11:18:56

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  C

  Caitlyn_Ring

  Hi @Smoggy. Definitely check out the suggestions provided in this thread previously by Marley. You can also read more about RSSI and how to improve the signal in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength). If none of the solutions offered in this thread are helpful in improving your Doorbell's signal, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to walk you through more in-depth troubleshooting steps to help ensure your Doorbell is performing optimally. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  10-02-2021 05:31:54