Responses (2)

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  ChrisJohn

  > @Lizard wrote: > Struggling to install indoor camera through app. > I recently moved and I’m trying to reinstall my plug in indoor camera. I cannot get it to get to the blue light flashing mode in order to complete the install Did you reset the camera by holding down the button for 30 seconds. Also check you have the new location

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  18-07-2020 09:56:19

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  Boone

  I'm not positive and this is my guess, but from what I've read, the following could be a possible reason you cannot get your cam into setup mode. One of the ways Ring devices keep you secure is through the concept of “ownership.” Ring devices 'mate' with the owner during your initial setup (via the Ring email account you used at your former residence). So, if stolen, the thief would be unable to re-setup the cam, and therefore be unable to use it. Also, during the initial setup, the physical address location might have been assigned to your cam, which could now be somehow causing issues. Now there are steps to change & reassign the location of the device & your account, but whatever is really causing your problem, I would think the quickest method is to " **release ownership**" and thus allowing this cam to be re-owned by anybody (you again) at any location (your new residence). In order to remove the owner from a device: - Open the Ring app (using your "ownership" email login). - Select the device you wish to remove (your Indoor cam). - Tap **Device Settings**. - Tap **General Settings**. - Tap **Remove This Device**. Hopefully, then you can do a normal setup, and take back ownership again. If you still are unable to accomplish the setup, these links have more info. [https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) [https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information](https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information) Also, you can Contact Ring Support if you still cannot setup: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) I hope this helps. I'm extremely curious to hear back if it works for you. :)

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  19-07-2020 03:07:31

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  Boone

  > @Boone wrote: > > I'm not positive and this is my guess, but from what I've read, the following could be a possible reason you cannot get your cam into setup mode. > > > > One of the ways Ring devices keep you secure is through the concept of “ownership.” Ring devices 'mate' with the owner during your initial setup (via the Ring email account you used at your former residence). So, if stolen, the thief would be unable to re-setup the cam, and therefore be unable to use it. Also, during the initial setup, the physical address location might have been assigned to your cam, which could now be somehow causing issues. > > > > Now there are steps to change & reassign the location of the device & your account, but whatever is really causing your problem, I would think the quickest method is to " **release ownership**" and thus allowing this cam to be re-owned by anybody (you again) at any location (your new residence). > > > > In order to remove the owner from a device: > > - Open the Ring app (using your "ownership" email login). > - Select the device you wish to remove (your Indoor cam). > - Tap **Device Settings**. > - Tap **General Settings**. > - Tap **Remove This Device**. > > Hopefully, then you can do a normal setup, and take back ownership again. > > > > If you still are unable to accomplish the setup, these links have more info. > > > > [https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) > > > > [https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information](https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information) > > > > Also, you can Contact Ring Support if you still cannot setup: > > > > [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) > > > > I hope this helps. I'm extremely curious to hear back if it works for you. :) [@Lizard](https://community.ring.com/t5/user/viewprofilepage/user-id/78413) Did this help? Curious to hear if you've had any progress? :)

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  21-07-2020 06:09:33