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Suzestar

Streaming Error

Hi, I'm having a streaming error with my security camera. But I bought an internet extender, which is working. I have deleted the ring app, turned off phone and reinstalled it. Still can't see live video. Says streaming error. Any suggestions? Thanks

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22-06-2020 05:22:58

Responses (2)

C
Chelsea_Ring
Hey @Suzestar. Please check out our Community post [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) for more information on how to fix this error happening on your device. If you are still unable to activate the Live View, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-06-2020 09:53:58
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R
R_mcphee
Does the streaming error only occur when you are using the mobile phone network? If so, which network are you using. I have the same problem but only when trying to live stream on an iPhone 12 on the Three UK network.
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20-09-2021 09:03:38
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