Ring Security Cameras
Stickup Cam still recording video in DISARM mode
After trying the long awaiting feature, I found out the stickup camera is recording video in DISARM mode. I have configured it to not detect motion and not live view, but it is still recording my movements in my house. Please provide a solution. Thank you
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13-03-2020 03:05:54
Responses (3)
- C
Hi @JainaM. Would you mind following up with our support team on this concern? They can pull up your account and devices in order to take a look and troubleshoot appropriately in order to get this feature working correctly for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back here with what solutions our support team recommends, as it may help other neighbors! :)
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21-12-2020 05:12:17
- U
I have two indoor Ring cameras. I have them set to not recording motion, as I don't want them on while I'm home. When I leave for a trip for longer than a day, I turn on motion right when I leave the house. However, everytime I activate detection, the camera shows me a still of right before I left the house. Meaning it's recording/taking pictures even when I've told it not to. This is very concerning. I've taken a screen recording watching me enable the detection to show this happening. How do I stop this immediately?
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01-11-2022 07:36:05
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- J
Hi @user27086. As mentioned above, reach out to our support team for further assistance with your concern. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-11-2022 04:01:54
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JainaM
Hi, I'm having the same issue as the original person. We got our cameras a couple days ago and set them up, including the modes feature, but its still recording on the indoor cam when in disarmed mode. Did we figure out a solution to this problem?
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20-12-2020 05:23:26
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