‎Stick up Camera (3rd Gen) message stopped receiving power

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user27120

Stick up Camera (3rd Gen) message stopped receiving power

food requirements

troubleshooting

wireless-security-cameras

I installed the 3rd Gen stick up camera with battery and wired it to a 5 volt source thru the barrel power connector on back. It is charging correctly and shows 100%, but I'm getting a message it's not powered and it wants me to reconfigure for battery settings. Is the barrel connector not the normal form of plugging in? How do I ignore this message. I'll never go without power but I am using a 12 volt DC to 5 volt DC transformer. ![Screenshot_20230611_075923_Ring|690x318](upload://qRFDOrwNp6O6jU7YGtyT9ISgJ3P.jpeg)

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11-06-2023 11:59:44

Responses (2)

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Tom_Ring
Hi @user27120. What type of power source is this? Is it a Ring Plug-In Adapter or a 3rd party one? Is the barrel plug fully seated? In the Device Health menu, is the firmware up to date?
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13-06-2023 07:10:49
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seamus
A similar problem/question with the stick up cam pro. Power requirement of stickup cam pro with battery Security Cams What is the power required to get rid of the little red “stop receiving power” message on the camera in the ring app? When I use a USB C to A cable to my official ring USBA charger (5vdc 2.5a) the battery stays fully charged and the little green battery meter in the app remains at 100% and has a lightning bolt through it indicating that there is power. But the red plug warning is still shown saying that power is disconnected. When I use a usbc to usbc cable with a 5vdc 3a/9v 2.22A (apple) char…
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02-03-2024 05:07:36
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