Responses (2)

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  Chelsea_Ring

  Hey @Jake2. At what part in the setup process does the device not connect? If you could, please attach a screenshot of what error message you run into that doesn't allow the Stick Up Cam to reconnect.

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  20-04-2020 08:33:00

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  iikagen

  I just purchased a stick up cam to be used along with my existing doorbell Pro. I cannot complete the setup as it fails while trying to connect to the wifi router. It says it might be out of range so I literally put it right next to the wifi router and it still says it might be out of range. I've restarted the router, the app on my phone and the stickup cam but I am still unable to complete the setup process as it always fails during the wifi setup. I will give it a couple more days and will return it if it still continues to fail.

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  22-05-2020 07:34:24

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  iikagen

  Contacted support and we figured it out. My doorbell pro is connected to 5ghz. Seems the stickup cam can only handle 2.4ghz. Fortunately my router is dual band so we can handle this.

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  22-05-2020 08:28:12

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  Chelsea_Ring

  Hey neighbors, if you're following the steps in the [Help Center article here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to reconnect your device, or even the steps in app to set it up, and it is still not connecting, it would be best to reach out to our support team directly. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here ](https://support.ring.com/hc/en-gb/articles/360041597471)to see how to contact support.

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  10-05-2022 09:36:32

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