Ring Security Cameras

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N
Stick up cam stops detecting motion

My stick up cam (only one week old) stopped detecting motion and I had to reset it three times over the past two days. The last time I held the reset button for 30 seconds and also took the battery out and replaced it. Is this a regular problem or could there be a fault in my camera? Thanks

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02-05-2020 07:26:46

Responses (2)

  • C

    Is it actually not detecting motion or is it the app not reporting the motion ?Guess it's hard to determine which it is?Id try logging out of the apps and logging back in or even uninstalling app and trying that next time.

    1

    02-05-2020 08:16:10

      N

      Thanks. The blue light didn't flash and I didn't receive any notification via the app.

      0

      02-05-2020 09:54:11

      T

      Hi, I've got exactly the same problem - I have a Stickup Cam Plugin, that's just suddenly stopped detecting motion, I thought it was a faulty camera however so contacted Amazon. The original camera was running since last October and around 14th April suddenly stopped motion detections. I called A

      0

      05-05-2020 12:04:20

      T

      I've just answered my own question on this one, I'm guessing around about mid-April there has been a software update which is when my 'Plugin' stick up camera stopped detecting motion. It's fully wired however is now showing this critical battery issues which is on another post. The camera is effe

      0

      05-05-2020 12:36:15

      N

      Hi I have deleted and reloaded the app and also held the reset button for 30 seconds, removed the battery and set up again from scratch. Seems to be working OK the past two days so will see how it goes. Thanks for the feedback.

      0

      05-05-2020 12:48:27

      T

      Great to hear, mine doesn't have a battery and is meant to be wired, so it looks like its the critical battery issue which is on another post.

      0

      05-05-2020 13:00:46

  • N

    HiMy solar panel was installed two days ago and has lifted the charge on the battery from 63% to 100% in that short time. Does the panel just trickle charge the battery now and can it be overcharged if it is kept at 100% continuosly??? Thanks

    0

    13-05-2020 07:33:57

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