Ring Security Cameras

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Stick up Cam stopped recording and will not show the live feed

I've had my stick up cams (battery powered) for many months now and they've been working perfectly. All of a sudden yesterday afternoon one of the stick up cams stopped recording any videos and won't load the live feed. My timeline for that camera has said "this footage is unavailable" continuously since it stopped yesterday afternoon. Prior to that it was recording motion just fine as there were a number of motion events throughout the earlier part of the day and i'm able to review those videos without trouble. I confirmed that the camera is "online" like all the others and the "last heath check" is listed as being done about 15-20 min before the camera stopped working. This one is connected to a solar panel and I confirmed it has 68% battery life remaining. My wifi is working perfectly for all of my other devices, but I reset the router just in case. No luck. I tested my wifi and the download speeds are about 100 mbps and upload 8 mbps. RSSI-62. My firmware is "up to date." I don't have people only mode turned on or any mode settings (related to how my alarm is armed) enabled for my cameras. I noticed last night that the blue light (which normally shows when it's recording motion) was on and wasn't turning off....it was solid blue. My motion frequency is set to "frequent" and the sensitivity is set to max. My motion verification is off and I do not have a motion schedule set up. "Record motion" and "motion alerts" are both toggled on. None of this has changed recently.

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01-10-2020 03:27:21

Responses (1)

  • C

    Hi @Jessica7. Thank you for sharing details on what you've been experiencing as well as what you've tried. The RSSI could be causing the Live View concerns you're experiencing if it's at -62. I would recommend checking out our Community Post on RSSI [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751#M4) for some common causes of a high RSSI as well as potential solutions. If the solutions in that post are not helpful, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at this concern and offer more advanced troubleshooting support for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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    01-10-2020 08:20:18

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