Ring Security Cameras
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J
Stick Up Cam Motion
troubleshooting
wireless-security-cameras
battery-security-cameras
I’ve seen the multiple posts about the Stickup Cam not detecting motion. No one mentioned ever getting it to work again, only try this, try that. Mine was working fine until I charged the battery. I’ve tried setting it back up, multiple reboots and still it won’t detect motion. It works in live view but that’s it. Again I’ve reset, rebooted, increased sensitivity. HAS ANYONE GOTTEN THEIR CAM TO WORK AGAIN?
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12-01-2023 15:53:45
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Caitlyn_Ring
Hi @J9L. Make sure that your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) are set to include the areas you want to be notified about motion in. Additionally, review your [Modes settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) to ensure that you do not have motion detection disabled within a particular mode. If this concern persists after reviewing these settings, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-01-2023 19:09:53
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