Stick Up Cam Frustration

I purchased a Stick Up Cam - Battery for use in my office. Bear in mind, this is a big warehouse with 120 access points throughoutthe building. I have a Ring Doorbell Pro on our gate that works perfectly on our WiFi network. However, I can NOT get the Cam to work, even after resetting it completely several times and asking a couple of coworkers to try it themselves. I finally gave in and called support. After going through the setup with them several times, their final solutions was, "Call your Internet provider!"!! Call my Internet provider!!? I have over 100 wireless devices connected to this same SSID, but they suggest I call my Internet provider. Suffice it to say we won't be purchasing any more Ring products.