Ring Security Cameras
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Stick up Cam -First Generation: Will not power on
Hi, Just went to install a 1st gen stick up cam for my parents that they bought a couple years ago and never did anything with. I left it plugged in overnight to a known good outlet/USB cable and don't get any lights when ''charging" or when powered on. Opened the case and verified that the battery cable is still securely connected to the board and there's no bulging from Li battery itself. Tried holding the setup button for 30+ seconds to no avail. Any more troubleshooting help would be appreciated.
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15-04-2020 01:49:44
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Chelsea_Ring
Hey @Yonsson. Since you've tried to charge it for over 8 hours and tried to do a reset and see no sign of life, I recommend reaching out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They can take a deeper look into this for you to give you the appropriate next steps you can take!
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15-04-2020 06:29:31
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