Responses (3)

G

gondolfo

I have had the same issue. Charged up overnight.The camera was updating the firmware when I got a message the battery was flat. It was only in the camera for about 20 minutes. Could the batteries be faulty?

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10-05-2020 09:16:32

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K

kenny56

Both of my stick up cams died simultaneously with the power outage from Ring this morning. Recahrging the batteries does not remedy the problem.

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25-11-2020 21:08:45

T

Tom_Ring

Hi @kenny56. The outage that Ring was experiencing has since been resolved. Please note that the issues within the app and the website were affected, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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27-11-2020 22:00:17

B
Brantleybunch
We have the same issue- bought new batteries charged overnight and as soon. As it is inserted it has a red light notification at battery bank of security can. I've tried a reset and reconnect device but it won't work. I believe the camera is fault. It worked for 5 months
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23-05-2020 23:15:50
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M
Marilynj
I have tried everything to reset the cam. I bought new batteries even though I know that wasn't the issue. I have a ring at my front door that and I put the battery in there, it worked fine. I think they should replace these cameras. We're all having the same issue. I've heard similar stories that caused customers to switch companies. I work hard for my money and my cam is less than a year old
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23-05-2020 23:32:43
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