Ring Security Cameras
Stick Up Battery Camera - Setting a Motion Zone - Screen Cut Off
Setting a motion zone for stick up battery camera is cutting off part of the camera view thus the area I want to put in my motion zone isn’t available. Initial screen to set up motion zone shows the complete camera view. After hitting ‘Edit Motion Zone’ a lot of the camera view isn’t available to assign a motion zone. 
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30-12-2020 12:51:23
Responses (23)
- P
I have an Xperia 5 II phone. The screen has a 21:9 aspect ratio. When adjusting motion zones in the app, the camera image does not properly fit in the screen. As a result, I can only create motion zone for the lower part of the camera's view. See the attached image. It shows how motion zone editing is cut off and how the resulting zone covers only the lower part of the view. 
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02-01-2021 03:05:35
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- K
I have the same problem with an iPhone 6S. It is impossible to edit the motion zone in the top 20% or so of the image because the image is cropped. I can't scroll to the upper part of the image. Editing motion zones works fine on the Indoor Cam.
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10-01-2021 02:35:50
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- T
Not sure if this is same as everyone else's issue but... I have several of the exact cam. This is only one that does this. Attached are photos. In "FRONT YARD" photo, motion zone shows entire view and I can place a zone way up by the road. In BACK YARD, the view is entire back yard (just like my front yard). However when I go to edit my motion zones, as you can see in BACK YARD 2, the view is different. It's much smaller and I can't place a zone in the view I see in BACK YARD pic. Why? And Ring will 9nly allow one pic at a time so I will have two more replies for other pics. 😞 
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16-01-2023 12:20:20
T
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16-01-2023 12:20:53
T
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16-01-2023 12:21:26
- T
Hi. When i set the motion area on my outdoor battery cam - it doesnt show the full regular image (ie full garden) so i am unable to selct approx top 1/4 of the screen image. This is in landscape. It doesnt allow me to use in portrait. Any help plse? 
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13-01-2021 12:35:36
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trenchant
I’m having the exact same issue. Spent an hour on the phone with Ring support but they won’t believe me and won’t pass it onto the app developers. Ring need to fix this asap. I’m missing important motion events because it won’t record motion at the top of the camera’s view. Works fine if the camera is set up as a wired device. But then People Only mode stops working! Bug is present on iPhone X and iPhone 7 Plus running iOS 14.2. It’s been like this ever since I bought the camera months ago.
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31-12-2020 04:22:18
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