Spotlight Camera Brand new battery door open
I just purchased a brand new spotlight camera. It has 2 back-up batteries. It keeps telling me the battery door is open. I have checked it several times. Opened & closed it, yet it keeps giving me that warning. Is it defective?
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09-02-2022 05:50:00
Responses (3)
- A
 Outdoor camera alerting me about battery door open. I have confirmed multiple times that the battery door is properly closed. Any tips?
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10-02-2022 07:22:01
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- M
Hey neighbors! If your Spotlight Camera will not report the battery hatch as closed, please attempt the following: * Ensure there is no debris in the battery hatch and that the hatch is closed fully. It will make a clicking sound once lock and closed fully. * Press and hold the setup button on the Camera for 20 seconds to reset the device, then [reconnect your Ring device](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). If the above steps do not result in successful setup or operation of showing the battery hatch closed as after, please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-02-2022 09:01:09
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Mangrum2
When I open ring app it says battery door is open on my spotlight security
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09-02-2022 08:49:59
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