Ring Security Cameras
Spotlight cam won’t recognized charged batteries
I bought this last year. Was working no issues and then suddenly won’t recognized both batteries are fully charged or connect to the internet. I have taken the unit down & bought inside next to the router. Charged batteries countless times (until green light on) & no luck. Does RING respond to emails? Sorry guys but you don’t provide a good customer experience. My wired spotlight cam is fantastic but this one is rubbish. Less than a year old, what can I do to get resolved?
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03-05-2020 03:06:10
Responses (2)
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Of course a ring team member won’t respond to this. Let me save you some time. Reinsert the fully charged battery ...press and hold the setup bottom for 20 seconds. If there is no response.... then your battery terminal is damaged. The only resolutions: if you are under 1 year warranty they will replace it, if you pay for protection plan $10 per month... they will cover it, if you are out of warranty ... they tell you to buy a new camera. Now you do the math 200 for spotlight cam and protection plan after 1 year is 320. Assuming nothing goes wrong you’re still paying 120 each year to have the warranty. Every 2 years of paying this warranty ... you could have purchased a new camera and an additional battery. Is it worth it to you? Is a camera meant for outdoor surveillance that is not water repellant with even minimal water exposure Even worth $200?
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03-05-2020 01:46:17
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Sliwczynski1975
Hi Kimbers74, I am experiencing the exact same problem. I believe there may be a fault in the spotlight camera it self. As I have tested the batteiries and they are holding the correct charge. I would like Ring to make contact with us and sort this out,
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03-05-2020 09:15:54
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