Ring Security Cameras
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Spotlight cam randomly disconnects
Our front door "doorbell" cam has not disconnected a single time, and it's about 3X farther from the wifi source. Our backyard "spotlight" cam randomly goes offline about once every 3 weeks and stays that way until we reset our router. This is seriously getting annoying. Also, we are paying for monitored services, why aren't they letting us know when the camera goes offline? Some "monitoring".
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21-03-2020 19:04:22
Responses (2)
- C
Hi @Pg1, happy to chime in here. Were you able to look over the Community Post that Marley shared in his previous post? That's a great starting point to help diagnose any connectivity concerns, as the RSSI is a key indicator in your Ring's signal strength. If you've looked that over and your Camera
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15-09-2020 21:31:21
- U
I am having this exact problem. All 4 of the spotilight cams are disconnecting every couple of days. 3 of these are closer to the router than the doorbell ring cam. Yet, the doorbell always stays live. What is going on with this? It is getting really frustrating. It is not the distance from the wifi or obstacles. This never used to happen. It has been happening the past few months only. We have to re-boot the router to get all the spotlight cams back online. Help!
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21-10-2023 02:29:21
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GrandmaKitty
Indigowulf - I know! So frustrating, right? My hardwired Ring 2 doorbell is outside. It's at least twice as far from the router as the wired (not battery) spotlight cam, and it has never failed, not one time - ever! Both are outside. I have a lot of wifi devices on my system, but everything works great except the spotlight cam. When it works, it works great, but I can't be resetting it at a distance if it goes down when I am not home. I hope there is a better response than "signal strength" when every other device works great. I've even bought a signal booster to see if it helps, and it does not. The spotlight cam still goes offline numerous times every day!
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27-04-2020 18:40:57
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