Spotlight Cam Pro Ball & Socket Issue

I bought a Spotlight Cam Pro camera. The screw on the collar of the ball and socket bracket would not expand enough to allow the ball to be placed in the socket. I called Ring Support and the Support Rep instructed me to return the camera to Amazon. I ordered another Spolight Cam Pro camera which arrived today. It has the exact same problem. This camera does not come with an orange screwdriver. Instead the instructions say to use a Phillips Head screwdriver. This is frustrating. I bought Ring products because they are simple. I am ready to switch to a competitor product.