Ring Security Cameras
Spotlight Cam Plus (Plug-In) USB-C Extension option?
Hi, I'm trying to get a USB-C Extension Cable to use with the Spotlight Cam Plus (Plug-In). Although this cable https://ring.com/products/10-ft-usb-c-extension-cable ***says*** it works with Spotlight Cam Plus, after a back-and-forth call with customer support who said it should work, advanced tech support said it is not compatible. Can anyone shed any light on what is unique about this extension cable to cause a compatibility issue?
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14-09-2023 07:03:23
Responses (2)
- C
Hi Caitlyn, Thank you for your response. Perhaps you can get the information for the extension cable clarified? https://ring.com/products/10-ft-usb-c-extension-cable clearly states **Please note:**. * Works with Solar Panel (USB-C), Small Solar Panel (USB-C), **Spotlight Cam Plus**, Spotlight Cam Pro. Cheers.
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18-09-2023 11:50:24
C@CambridgeUser That's correct, because it is used as an extension cable between the Spotlight Cam Plus and the USB-C Solar Panel. Thanks for your feedback.
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20-09-2023 11:42:24
- U
Generic USB cables do not work with Spotlight Cam. You have to buy the overpriced Ring brands and they do not tell you that before you buy. It seems to be deliberately forcing you to buy their cables even as you spend real dollars on the equipment. I am very frustrated.
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26-03-2025 12:41:37
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Caitlyn_Ring
Hi @CambridgeUser. You said you have a Spotlight Cam Plus Plug-In, so are you looking for an extension for the power cable on the Plug-In Cam? The USB-C Extension Cable is intended for use with a USB-C Camera and a USB-C Solar Panel, it is not intended to be used with the Spotlight Cam Plus Plug-In's power adapter.
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18-09-2023 09:30:02
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