Ring Security Cameras
Spotlight Cam Plus not recording or showing live view
Recordings stopped working at 6am yesterday (I can tell by reviewing history), tried live view and that was no longer working either. I’m assuming motion detection isn’t working either as no blue light when I walk past camera. Noticed from my broadband hub that the device was connected on a 5Ghz channel - not sure how as I didn’t think the Cam Plus would connect on this frequency but am assuming this is why it isn’t working properly anymore. Have tried multiple factory resets, including pulling the battery and turning power off for 30 mins but whenever I manage to get it into set up mode and establish WiFi connection it’s still showing as connecting on 5Ghz channel. My Ring Stickup cam and Ring doorbell are working fine and showing connected to 2.4Ghz channel. Any suggestions as to what I could do to fix or is the Spotlight Cam Plus faulty?
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25-08-2024 03:47:29
Responses (2)
- U
Was there ever any kind of actual solution to this issue other than replacing the device? I bought a Spotlight Cam Plus in July 2024, it started showing the initially described issue in November 2024, was then replaced by support, but the replacement device started showing the same issue about two weeks ago... The device still detects motion, according to its status LED and its lights going on in the dark. It also still sends "Health Check" updates and reports changing (but good) WiFi signal strengths, while being connected to a 2.4GHz network. It even sent a notification to the app when it had to run on battery temporarily after unplugging the power cable to bring it into the house for troubleshooting Everything apart from live view still seems to work as usual and multiple factory resets didn't change anything about this yet I actually don't want to replace the device every few months. Apart from the fact that it's really a hassle to have to rely on chat or call when contacting support, it's also not really helpful to lose security camera coverage every once in a while
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18-03-2025 04:54:21
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Justin_Ring
Hi @user_9e7ec8. The Spotlight Cam Plus should not be able to connect to a 5 GHz frequency. You have tried all the basic troubleshooting steps I would have recommended for this concern. The next best step is to give our support team a call to further investigate this with you.
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27-08-2024 07:39:45
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