Ring Security Cameras
Spotlight Cam Plus ignoring motion zones
I’ve seen this many a time but yet to see a solution. Let’s try again! My ring camera has custom motion zones features. I set these up to make the camera ignore events when my neighbour is on his drive and to exclude dog walkers. I only want alerts when someone is on my drive. However, the camera acts as if the zones aren’t set and responds to the whole view. This is annoying! I get loads of alerts that I just don’t want. I also have a ring door bell and the zones feature seems to work perfectly. What can I do?
200 •
0 •
0 •
07-11-2023 07:48:27
Responses (6)
- U
Here are my zones: 
•0
07-11-2023 07:53:45
•
- U
 And this is my neighbour. He stays well outside the zones for the whole clip
•0
07-11-2023 07:54:35
•
- T
Hi @user50952. How high is your Spotlight Cam mounting and how is the Spotlight Cam angled? This Help Center article [here](https://support.ring.com/hc/en-us/articles/115003821023-How-to-Properly-Position-Spotlight-Cam-Battery#:~:text=Your%20Spotlight%20Cam%20should%20be,%2Dlevel%2C%20or%20slightly%20higher) has information that can help with this. Additionally, try adjusting your Motion Zones to be in a rectangular shape, rather than the current shape you have now. Let me know if this helps.
•0
09-11-2023 04:53:59
•
- U
I have the same issue, the zone is completely ignored and movement on the edge of the camera is detected. Let's stop pretending we are using it wrong. I have a Ring doorbell and zones work perfectly on that.
•0
02-12-2023 10:11:26
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
user50952
 This is a typical pair of legs going past. I don’t want this alert
0
07-11-2023 07:53:05
•