Ring Security Cameras
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Spotlight Cam Plus Battery - IR filter issue
I have had a Spotlight Cam Plus Battery for about a week. In the last couple of days the IR filter/night vision seems to not be working properly. When I go into the app and the cameras take a snapshot at night, the Spotlight cam is dark. It remains dark if I go into Live View. Then if I exit and go into Live View again, the IR filter seems to then be on.There is also a delay in the IR filter coming on if it detects motion, sometimes it doesn't come on at all, sometimes it takes 30 seconds.I have tried:Rebooting multiple timesRe-connecting to WiFiRemoving the batteriesTapping the camShining a light into itToggling on/off Colour Night VisionThe above seems to solve it for 10 minutes or so then it reverts back. WiFi strength is showing as green. Any ideas what it could be/what to try, or is it likely to need replacing?
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06-03-2023 21:24:55
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Justin_Ring
Hi @maurice28. You also want to check for environmental factors that could affect your Cameras night vision, such as exterior lights. If that checks out, try factory resetting your Cameras by pressing and holding the setup button for 20–25 seconds and then [reconnecting](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) it to wifi since the reset will have it fall offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-03-2023 16:37:25
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