Spotlight Cam Plus Audio
I recently purchased the spotlight cam plus and noticed on my recordings that the audio and voices the microphone picks up is very low and hard to even make out. I replaced an old regular spotlight cam and that one picked up voices and audio just fine. Does anyone else have the same experiece with the spotlight cam plus? I checked in settings and the only audio setting I could find is device settings, general settings, volume settings and turning that up all the way, but audio on recordings is still really low almost indistinguishable.
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17-10-2023 04:23:32
Responses (2)
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Yes Same Here. I Just added a Ring Plus Battery to my home security and the volume is much lower than the Gen 1 I have. Pain to here on it. luckily it is not at a door where i may be talking to some one often. I tried all their fix audio stuff. I am going to reach out to support and see if they can fix.
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08-07-2024 06:26:51
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Justin_Ring
Hi @Ta900. I would recommend trying the following steps for poor audio quality: - [Reboot your Camera using the Ring app.](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) - Reboot your router by powering it off for a few seconds and then powering it back on. - Verify that your Camera has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023556192-How-To-Fix-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other steps you can try. If you have done these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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18-10-2023 06:39:31
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