Ring Security Cameras
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Spotlight Cam - One light side not working
troubleshooting
battery-security-cameras
Hi All, I have had a Spotlight Cam battery for around 4 years and now one of the light strips is no longer working. Already removed all batteries but that has not done anything. Any ideas on how to get this working again or is it time to replace it? Cheers
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15-12-2022 10:45:09
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Justin_Ring
Hi @captHedge. You can try a factory reset to see if that helps. To do a factory reset, you will press and hold the setup button on your Camera for 20–25 seconds and then [reconnect it to your wifi network](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-12-2022 04:33:11
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