Responses (4)

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  MWC44

  Same issue here. 5 foot coverage is useless.

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  30-08-2020 03:23:04

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• Z

  Zachimus

  I'm experincing the same problem and it is very frustrating. I can stand 10 ft away from my camera waving my arms and jumping up and down and it won't sense motion unless I move within a few feet of the camera. This started happening to me after a software update on the cameras.

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  30-08-2020 05:20:52

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  MWC44

  In follow up to my post earlier this morning, I've had 2 different Amazon deliveries today and since that post. The spotlight cam captured nothing even though both drivers were in the driveway. The doorbell cam captured them perfectly, the driveway cam... a glimpse when they approached the sidewalk to the door... less than 10 feet from the camera. C'mon Ring... this has to be fixed ASAP because the camera, right now, is nothing more than an expensive ornament attached to my house. HELP!!!!!!!

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  30-08-2020 07:26:56

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  Emtinhawaii

  I agree with you! Ever since that big "crash" ring had a few days ago the app has not been the same! I wrote a story about being able to preview what was going on outside of my house without having to activate the "away" mode. I could just open the app and while in "home" mode I could see what was going on around my house. And now I cannot even see what is going on without setting my Ring to "away" and when I do that if my son is playing outside all the alarms go off! And before i go to bed I activate the "away" mode so that I can capture anything that happens when my family is asleep and if someone was to enter our area the alarm would go off to let us known that someone may be in our area. Now i have to touch each camera to refresh it when "Away" mode if i don't touch each camera in my dashboard the video recording doesn't seem to activate. Before the crash I didnt have to touch each camera on the dashboard for it to automatically refresh. And my on my front door my chime pro doesn't even register when our paperboy is standing right in front of our porch and in the motion zone! I already talked to someone at Ring and they said that the preview is no longer available when in "home" mode. And that i have to activate the motion detection to have a preview of what is going on around my house. But what ring doesn't seem to understand is that if I have to activate the motion dectection and my son is playing outside he will cause the alarms to sound off, even though I only want to see how my son is doing when playing. I don't know what happened after the crash and what updates Ring did but now the whole system really sucks and Ring is playing with our sense of security and playing with our security! If the cameras cannot pick up someone standing right in front of it then why even spend all this money for a security camera that doesn't work! I would suggest to Ring that they change whatever updates they made and put everything back to how it was before that big CRASH the other day! Someone could get hurt because the camera won't pick up someone approaching their front door or house and there might not be any video recording of that incident! Here is my dashboard and how there is NO video preview when in "Home" mode.

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  02-09-2020 03:24:52

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  Tom_Ring

  Hi neighbors. @MWC44 the only other thing I can suggest would be to uninstall your Ring App, power your phone off and on, and then reinstall your Ring App. Once installed, log back in and see if the feature is there. If not, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. @Emtinhawaii, this appears to be an issue that resides in how you have your Mode Settings for you Cameras. You can adjust you Mode Settings by following the steps outlined in this [Help Center Article](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes). You can also opt to disable Mode Settings for you Cameras, so they will record all the time, regardless of what mode your Ring Alarm system is in. Let me know if this helps!

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  02-09-2020 09:33:39

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  pkevinclark

  Tom - what I want to know is what YOU changed and why. This worked perfectly for over a year until last Thursday afternoon. I have not changed any settings or devices on my Ring system and now it doesn't detect motion beyond about 4-5 feet from the camera. Previously it detected motion for at least 15-20 feet. So either my devices are failing or RIng changed something. BTW, I've tried this on multiple devices and have reinstalled the app as you suggested with no improvement. The problem exists on both of my spotlight cameras, but interestingly not on the doorbells. If Ring can't/won't fix this, I will have to find a different camera system and throw away hundreds of dollars in cameras and batteries because as it stands now they are useless. Even though the doorbell cameras still work, if I have to replace the spotlights, I will also replace the doorbells because I do not want to support two different camera systems.

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  02-09-2020 10:22:30

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  MWC44

  Tom... That is the same answer you provided 2 days ago that didn't work for me or others who tried it. Clearly, the screen shot you attached shows a way to expand the zones, but none of us can do it anymore so there has to be another answer/solution. Perhaps a way to do a retroactive firmware update to what is was before until Ring can figure what caused the motion detection to be so limited? Early this morning my lawn service company was at my home. My doorbell let me know he was there. The SpotCam did nothing until he was standing 3 feet away filling out his paperwork. THERE HAS TO BE A FIX!!!!! And it is needed NOW!

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  03-09-2020 01:34:16

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  Tom_Ring

  Hey neighbors! Thank you for sharing this concern. [Here](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) is a Help Center article that goes over utilizing motion detection. I would look that over and see if it offers any improvement. If possible, could you upload either a video or screenshot of how your deice is mounted and how you have your settings adjusted? This will help determine what we might need to adjust. Thanks!

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  31-08-2020 10:51:41

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  MWC44

  As pkevinclark said above... " when I go into motion zones in the app, I can turn on or off the 3 zones. Previously there was a slider that allowed me to adjust the size of the zones, but that is now missing." That seems to be the issue with the spotlight camera app/software. That option is no longer available and distances have been reduced to almost nothing. Attached are the photos requested. PLEASE HELP!!!! EDIT FOLLOW UP: Usually by this time of day I will have 7-10 videos in my history due to the traffic on the street. Since my post 5 hours ago, only one... when my wife walked directly in front of the camera 4 feet away. PLEASE bring back the slider that allows greater coverage areas.

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  01-09-2020 01:45:49

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  Tom_Ring

  @MWC44. Thank you for the response! In the screenshot you provided, you should be able to select Continue on the bottom of the screen. Try scrolling up or using a different device to access this Continue button. I've attach a screenshot of what you should be seeing. If you're not seeing this, try uninstalling the Ring App, powering your phone off and back on, and reinstalling the Ring App. Once that is complete, login to the app and see if you can access this feature. Let me know if this works! 

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  01-09-2020 10:42:04

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  MWC44

  Tom: Thank you for the suggestion. I tried exactly what you suggested and it is still the same on both my iPhone and iPad. The view in motion settings is exactly as it was in the picture provided in an earlier post. In fact, the camera didn't even record me pulling out of the garage this morning... right under the camera. I've attached two screen shots, one showing the motion settings from the spotlight cam (7) and the other showing the motion settings from the doorbell (8). The motion wizard to set distance is not available any longer on the spotlight cam so there is no way to expand the distance, as the first poster indicated above. Anything else you can suggest would be greatly appreciated because it is still only picking things up (most of the time) when something is within 3-8 feet of the camera. Thanks in advance.

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  02-09-2020 01:39:04

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  Grumpy1

  Ring has turned to crap their system has gone down hill. I have had nothing but problem with it for a while. They are quick to take your money but dont responed to customers. They blame the costumer that have their system installed and using it for problems that they have created . If i have someone break into my car the system is so poor that it would be usless to get and ID's of who did it.

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  02-09-2020 11:27:31

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  jkhringid

  I had the same issue occur. About 20% to 25% of the zone is no longer responding. I called Ring support and after about 40 minutes I was told that because I was using a custom zone 20% of the field would not be displayed on live view. That frankly seems to be just a way to excuse a change they've made because the ACTUAL PROBLEM is that 20% of the camera field is not visible when setting the zones. Live view works fine. And this morning it was even worse. A 2nd camera facing the front detected and recorded live video of someone walking right on the edge of my yard, as it should (and as the first camera used to do). 20 minutes later, neither the first camera or the 2nd camera detected a stranger walking back and forth in front of my yard, evidently (from an observer) 'casing' my home. I'll be contacting Ring to discuss this. If anything relevant to the original problem comes up I'll post it here.

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  09-09-2021 02:22:02

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