Ring Security Cameras
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Spotlight cam flashing blue and white forever
My Spotlight camera is flashing blue and white and won't stop. I've tried switching out the batteries, I've checked to see if it is dirty, and I've tried holding down the reset button for various amounts of time, and it immediately goes into blue and white flashing and never stops even after minutes and hours. Are there any magic techniques to fix it or did it get bricked?
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31-05-2020 07:29:24
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Chelsea_Ring
Hey @dgarlans. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following: - Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours. - Ensure there is no debris in the battery hatch and that the hatch is closed. - Press the setup button on the Cam and complete the setup in the Ring app. - If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into. - If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds and try the setup again. If the above steps do not result in successful setup or operation, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-06-2020 11:11:37
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