Spotlight Cam Battery Two batteries
I purchased a Spotlight Cam Battery. I also bought a spare battery because it has a place for two. The Ring application does not seem to recognize the second battery. Is there some setting that I have not set??
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05-09-2020 01:23:26
Responses (3)
- M
Thanks for your reply. That is how I assumed it would work. But when I added the second battery on a currently mounted light, it did not recognize the second battery. When the first battery went low, I removed it and at the point the light recognized the other battery and when I returned the newly charged battery, the light did recognize both batteries. Love the light and thanks again for your response!!!!
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08-09-2020 01:55:10
- C
So, we just installed the spotlight cam battery. I charged & inserted 2 batteries. The red lights came on for both & 2 little green batteries showed up in the Ring app. Then after a day, the right battery is not recognized. We took it down, & the battery on the right had slipped out. So I pushed it down good, & made sure the other battery was in & then they both showed up again. Then, we put it back up, & the same thing happened again. Please help!
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02-07-2021 03:55:01
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- M
Hi there, @CoriLyn! The best next step is to check the battery slot for any debris or obstacle that might cause this. Feel free to also compare the batteries to ensure the contact pins and latch hardware is positioned right to click into place (which it should be by default). If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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06-07-2021 03:43:46
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Tom_Ring
Hi @mcleanm. With the dual battery option, the Spotlight Cam will first use one battery until it is completely depleted, then it will switch to the second battery. I would make sure both batteries have a full charge, then insert them into the Spotlight Cam. In the battery compartment, there will be a red LED indicator light to let you know that battery is inserted correctly.
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07-09-2020 05:03:21
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