Ring Security Cameras

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M
Spotlight Cam Battery Two batteries

I purchased a Spotlight Cam Battery. I also bought a spare battery because it has a place for two. The Ring application does not seem to recognize the second battery. Is there some setting that I have not set??

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05-09-2020 01:23:26

Responses (2)

  • T

    Hi @mcleanm. With the dual battery option, the Spotlight Cam will first use one battery until it is completely depleted, then it will switch to the second battery. I would make sure both batteries have a full charge, then insert them into the Spotlight Cam. In the battery compartment, there will be a red LED indicator light to let you know that battery is inserted correctly.

    1

    07-09-2020 05:03:21

      M

      Thanks for your reply. That is how I assumed it would work. But when I added the second battery on a currently mounted light, it did not recognize the second battery. When the first battery went low, I removed it and at the point the light recognized the other battery and when I returned the newly charged battery, the light did recognize both batteries. Love the light and thanks again for your response!!!!

      1

      08-09-2020 01:55:10

  • C

    So, we just installed the spotlight cam battery. I charged & inserted 2 batteries. The red lights came on for both & 2 little green batteries showed up in the Ring app. Then after a day, the right battery is not recognized. We took it down, & the battery on the right had slipped out. So I pushed it down good, & made sure the other battery was in & then they both showed up again. Then, we put it back up, & the same thing happened again. Please help!

    0

    02-07-2021 03:55:01

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