Spotlight cam battery door won’t stay closed
I purchased several ring products and they went up easily, but my Spotlights cam battery door won’t stay closed, anyone have these issues? I am using take currently.
12471 •
1 •
25 •
08-06-2020 02:58:29
Responses (19)
- L
Thank you for the reply. I did speak to them, they are replacing it. Great customer support!!
•2
08-06-2020 07:54:09
SHave they fixed the problem with the design of this or just replacing with the same?
•1
22-09-2020 09:24:17
LMine was just delivered this week and when I went to set it up today I have the exact same problem. Does replacing it actually work? I've now read so many comments from others and it apparently is a constant problem with these cameras - the battery doors just will not properly click shut. Hate to bother with replacing unless really takes care of it
•2
30-11-2020 05:16:15
MHey there, @Lynnsam! The hatch door should close without problems, and in most cases it will. There are some factors than can interfere with this experience such as debris or obstructions in the hatch or even wifi signal interference causing the hatch status to be slow in communicating the closed status. Ensuring for optimal resources, proper inserting of the battery, and a not obstructed or clean battery hatch, will help to improve this experience. In the case that your hatch status doesn't change, or the physical door does not stay closed, our support team will certainly be happy to help further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
30-11-2020 06:12:06
SThis is obviously a known issue with battery door of security cam not closing. What is being done to fix it?
•4
01-12-2020 11:02:29
- S
Having problem with battery door staying closed anyone else having this problem
•2
22-09-2020 09:19:33
•
- I
Same here. I already tried 2 replacement cameras - it's a design flaw. Customer support acts like they've never heard of the problem & offers ridiculous advice like replacing it again or hardwiring (don't they think I would have done that if I had electricity or if I could put up the solar panel out there?). I'm stuck with taping it closed every time I change the battery.
•4
28-12-2020 05:37:42
•
- M
I'm having same issue - have had camera up for over a year, have replaced battery before and have hooked up to solar panel. I live in extreme northern Minnesota and very cold. Been cold and not much sun so replaced battery, but now can't get it closed. Will close and latch w/o batter in no problem. Does fiddling with the two screws on the latch assembly help?
•1
29-12-2020 02:33:09
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @Lizdon. If the hatch for your batteries will not stay closed, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes. :)
0
08-06-2020 07:31:48
•