Responses (19)

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  mb12

  Mine died after 18month as well. I was told I need to buy a new one. Seems a bit strange.

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  01-04-2020 02:50:38

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  mrhudock

  I am having the same issue. Recharged the battery like always but now I get no flashing light. I too have the red light in the inside. I will not buy another Ring camera if it turns out it is defective. Very dissappointed.

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  01-04-2020 07:30:38

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  benepark09

  I have the same issue and I have tried everythiing to try and resolve it. I have extended cover but I have deleted the camera off my account to try and fix it. Still nothing! Did anyone find a fix for this?

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  01-04-2020 07:58:27

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  TheZipsterUK

  It looks like we might be another to add to this list. This is terrible if this is the case these cams are not cheap even without subscriptions. I will be giving them a ring and hoping for some help or Ill be looking elsewhere, I do hope they can help

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  02-04-2020 05:45:54

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  Patflow

  I've just had the same thing happen to me. Did they say why this happened?!

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  12-04-2020 07:44:23

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  tlanglois

  Odd. Mine did exactly the same thing at 18 months. I have the extended plan, but haven't found much info on what that means for the warranty. I had two batteries installed, got the email, and checked and both batteries were dead (which never happened before). Recharged both and I see the red lights come on, but no response from the camera.

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  12-04-2020 08:34:33

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  rudysid

  My spotlight cam has stopped working. Its 21 months old, looks like this is a common problem. Anyone have any luck getting yours going again?

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  16-04-2020 12:14:22

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  Chelsea_Ring

  Neighbors, your collective feedback has been delivered to our team, and they are investigating this matter as we speak. We appreciate you sharing your detailed experiences, and can assure you that your Cameras should be operating as intended. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following: - Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours. - Ensure there is no debris in the battery hatch and that the hatch is closed. - Press the setup button on the Cam and complete the setup in the Ring app. - If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera. - If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds. If the above steps do not result in successful setup or operation, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) by phone for more in-depth assistance.

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  05-05-2020 06:33:02

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  User78

  My battery spotlight camera Has also lost power and disconnected itself from the internet, I’ve recharged the battery until a green light was displayed and put back inside correctly and sealed the hatch correctly too. When the battery clicks into place a solid red light stays on. But the camera won’t turn on, I’ve tried holding the reset button on top for 20 seconds and leaving again but the light on the bottom isn’t coming on. The camera is no more than 6 months old and the batteries are the same. All 3 batteries I own are Ring branded. This has happened to 2 of my cameras, which are both battery spotlight cams. Not sure how to fix them and urgently need them working.

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  08-05-2020 10:34:44

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  ogglebod

  Same here , Ring spotlight camera 18 months old approximately. Changed battery now wont connect or reset .Only light on is the red one inside the cover by the battery.Tried other batteries .But no joy .Definetly wont be buying anymore .....

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  08-05-2020 12:34:57

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  pgaken

  Annnndd....the death count continues to rise. I put my 10 month old camera to rest this morning, after trying ALL the steps outlined. This is absolutely deplorable. I have cancelled my account as of this morning. Quite disappointed in this product, and the fact that reaching support is rather difficult. I suppose it will make a nice paperweight.

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  10-05-2020 04:39:52