Snooze doesn't snooze alerts

I'm getting frustrated with my Ring app. I have been very happy with my Ring setup for years. While I've added on over the time I've been using Ring, I've had the same setup for at least 18 months. Currently I have the Ring security system (not Pro), the Pro Doorbell (v1), 2 floodlight cams, 1 indoor camera, and two stick-up cameras. I have made no changes at all in the past six months at least. Because we have kids (and lawn service) I need to occasionally snooze alerts for an hour or two so as to not have my phone buzz every minute while the kids run around. Usually, I can just go into the app, click the moon in the top right on my iPhone (11 pro), and snooze motion alerts for up to 4 hours. It has worked perfectly. Within the past week, all of a sudden it doesn't work perfectly anymore. As an example, this morning I silenced alerts for four hours. About an hour later, my kids were outside, and I started getting alerts to my phone again. When I went in to check the snooze settings, every camera had the little moon icon overlayed on the thumbnail, and when I selected the main snooze button in the top right, it still said snooze was on. The only option available was to disable them. Clearly, something is broken. I'm further frustrated because I contacted Ring support yesterday, and they had me undo "modes" (which again, I haven't touched in MONTHS) and said that I cannot use Modes with snooze - which is absolutely not true. It's been working for over a year just like that. So now I'm supposed to control motion alerts for every one of my cameras independently? That simply can't be right. I 100% should be able to use Modes and snooze. And again, *this worked great just a few days ago*, and for a year or longer before that! Again, this worked perfectly a week ago - and now all of a sudden I can't get Ring to stop sending me alerts. I've tried everything I know how to do, and since support can't help me and gave me what I can only believe is a "brush off" answer that doesn't make any sense, I'm lost. Please, please tell me that someone else has seen (and fixed) this. It's driving me nuts because the kids are on summer vacation and are always running around outside - and my phone won't stop buzzing.