Ring Security Cameras
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Snapshots stopped working
hardwired-security-cameras
modes
troubleshooting
snapshot
Spotlight Cam 1st Gen - I have had this camera for a while it is hardwired. It will take snapshots every 3 minutes and you can view it in the timeline. Recently, in the last month, my snapshots are not taking place. My other cameras have no problem. The timeline just picks up at the last motion and skips to the next motion. I turned off snapshots and renabled with the same issue persisting. I even rebooted the device. Anyone have any theories?
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09-04-2023 02:31:12
Responses (3)
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Caitlyn_Ring
Hi @CFun2023. Toggling Snapshot Capture off and on, and performing a reboot, were both great troubleshooting steps that I would have recommended. Something else to check is if you have motion detection and recording disabled within the [Modes settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes). Having motion detection disabled in one of the Modes will prevent Snapshot Capture from working. If motion detection isn't turned off in Modes, and your Spotlight Cam is still not taking snapshots properly, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-04-2023 06:13:37
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