U
Snapshot Feature Not Appearing in Event History
troubleshooting
wireless-security-cameras
snapshot
I have the basic plan for my ring outdoor camera and the snapshot feature turned on to capture every 5 minutes. Firmware is up to date and wifi is good. I've turned the feature on and off to "refresh it" Nothing in my timeline is showing snapshots other than live events and motion detection. Very disappointed as my neighbor had their package stolen last night.
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15-12-2022 06:08:41
Responses (1)
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Justin_Ring
Hi @user30262. If your snapshots for your Camera are not working correctly despite it being enabled and having a Ring Protect Plan, try the following steps: * [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Reboot your router by unplugging it from its power source for 10 seconds and plugging it back in. * Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) since the reset will make it fall offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-12-2022 07:07:13
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