‎Snapshot Capture option not available to activate

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supercaliber

Snapshot Capture option not available to activate

hardwired-video-doorbell

wireless-security-cameras

snapshot

I tried to follow the instructions to activate, but I do not have Snapshot on either my Ring Video Doorbell Pro or my Stick Up Cam Elite. Thanks for the help. Also, I have Protect Basic on both devices.

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31-03-2021 01:16:05

Responses (1)

C
Caitlyn_Ring
Hi @supercaliber. If you're not seeing the [Snapshot Capture](https://support.ring.com/hc/en-us/articles/360034443672) feature available in the Ring App, try removing your Cameras and setting them back up in the Ring App. You can perform a new setup by following the steps under Set Up a Device. If you're still not seeing the option to enable Snapshot Capture, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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31-03-2021 05:31:48
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