Ring Security Cameras
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Security Cam audio not transmitting to app
We just installed the hard wired floodlight security cam and everything seems to be working except the audio. I was able to locate and adjust the volume controls. My husband went outside and could hear me great, but I could not hear a word he was saying. Mic and speaker were both turned on. I can faintly hear the siren when we try it. Hubby tapped on the base of the unit and I could hear that as well. Is there something we need to adjust on the exterior mic within the unit outside?
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11-06-2022 03:16:59
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Tom_Ring
Hi @MoppinMom. We have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360050175212) that goes over some great troubleshooting steps for Audio related issues. If you've tried these, but you are still having a problem, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-06-2022 16:18:33
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