Ring Stick-up Cam Elite, error P1-81

Question

I have three of these cameras and all were working yesterday.  All are connected via ethernet cable via POE.  Now without any changes, one of my cameras is offline.  The error details say 'error P1-81'.  I reset the camera with a 30 second hold on the button.  After 30 seconds of blue light on, the blue light flashes a few times briefly, and I get the 'setup your camera' audio line.  Then, immediately after, the light goes red and I get a 'unsuccessful' audio message.If I leave the camera alone, it repeats this sequence basically forever.  I have to unplug the camera to stop it.  Can anyone help me?

Caitlyn_Ring · Answer

Hi @user_1fde4b. Performing a reset on the Stick Up Cam was a good troubleshooting step to try. Since that didn't resolve the issue, and the camera seems to be in a loop, I'd recommend following up with our support team for further assistance with this. You can get in touch at one of the numbers available here, or on Facebook @Ring.

Bugbear · Answer

You would think Ring would suggest a remedy here rather than ask you to call.  Isn't that the entire idea of this forum? I have the same problem so now I have to call also.

Ring Security Cameras

Ring Stick-up Cam Elite, error P1-81

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