Ring Security Cameras
Ring stickup cam 3rd gen won’t show “device health” info. Please health
My stickup cam battery 3rd gen stop showing device health info. Please help. It give me a blank screen when I click in the “device health”.
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30-08-2021 03:21:54
Responses (19)
- A
My two stick up cams are doing the same thing can’t get the health reports to load. The backyard one even went dark from 9:30pm to 6:17am. The night vision wasn’t working. Very concerning.
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30-08-2021 04:13:38
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THi neighbors. We’re sorry to hear you cannot see the Device Health menu; rest assured that our team is investigating and working to the issue as soon as possible. Can you please confirm the following information for me: * Phone Type (iPhone 12, Galaxy Note. etc.) * Ring App Version * Type of affected Device (Stick-Up Cam, Spotlight Cam, etc.) If there’s anything else I can help with in the meantime, please don’t hesitate to ask.
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30-08-2021 07:31:08
- S
Same here! Just installed a Stick Up Cam Battery 3rd Gen and the Device Health screen is blank in the app. Need this option to monitor battery life! Tried to uninstall and reinstall the RING app and still blank screen. Using app on iPhone 12 Ver. 5.43.0
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31-08-2021 02:09:59
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- K
The RING app update 5.43.0 caused the described problems with the Stick Up Cam 3rd Generation - and confused many iOS users (iPhone and iPad). Deleting the camera in the app, hard reset and reinstalling it doesn't help at all. The problem is now well known and the RING SERVICE should correct the faulty firmware as soon as possible. Since update 5.43.0 I have encountered another malfunction with my two RING ChimePro 2nd generation, in which the RING app crashes immediately when I click on the ChimePro Network button. We shouldn't be surprised if 5.43.0 shows more problems every day ... Hopefully the service never sleeps!
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31-08-2021 03:24:29
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G[quote="KGL, post:7, topic:77253, full:true"] The RING app update 5.43.0 caused the described problems with the Stick Up Cam 3rd Generation - and confused many iOS users (iPhone and iPad). Deleting the camera in the app, hard reset and reinstalling it doesn't help at all. The problem is now well known and the RING SERVICE should correct the faulty firmware as soon as possible. Since update 5.43.0 I have encountered another malfunction with my two RING ChimePro 2nd generation, in which the RING app crashes immediately when I click on the ChimePro Network button. We shouldn't be surprised if 5.43.0 shows more problems every day ... Hopefully the service never sleeps! [firstcallonline](https://www.firstcallonline.me/) [/quote] Hello, Thanks for update and quick reply, its work for me really helpful information here.
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08-09-2021 11:24:55
- S
Same problem for me. 2 x StickUp Cams iPhone 12 Pro Max IOS 14.7.1 Ring App 5.43.0
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31-08-2021 04:02:50
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JasonF44
Doing the same thing to me, I’ve tried to reset camera, delete it from account and reinstall and still shows a blank white screen. I’ve called customer service and they have no clue.
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30-08-2021 03:51:32
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