Ring stick up cam questions

Question

Hello! I am a new Ring stick up camera customer & I am trying to gain more understanding of how the camera works. Does the camera record 24/7 and if not, is there a way to make it record 24/7? I had a party yesterday and the ring stick up recorded at 5:45 PM & did not record again until 2:00 AM. However, there were people in my living room the whole time. This is the same room I have the camera in. Why did the camera not record the party? I know the motion sensors had to see all of the people in my apartment.

Caitlyn_Ring · Answer

Hi @Gbrown. Ring Cameras and Doorbells do not record 24/7 as they are not designed to. They will record whenever motion is detected or when you activate a Live View from the Ring App. As for the Motion Detection, you have different settings available to customize how your Camera behaves. You can adjust the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) on battery-powered devices, and you can learn more about how motion detection in Ring devices works in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices). Additionally, you can use the [Modes feature](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Devices-with-Modes) to control when your Ring Camera detects and records motion. I hope you find this information helpful, and welcome to the Ring family! :)

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