Ring Stick Up Cam Not able to put in setup mode or hard reset

Hi,I was curious if anyone has any suggestion of what to try further. The background on this is that I had a stick-up cam that was stuck in night view mode so I did a hard reset and removed it from my devices on the ring app. When attempting to place in setup mode while holding the orange button for ~30 seconds, it gave a solid steady white light, no pulsing. I called tech support and was advised to removed the screws on the back and disconnect the battery which I did with no change. I'm not sure what else to do.