Ring Security Cameras
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Ring Stick Up Cam Battery with Solar Panel not charging
troubleshooting
wireless-security-cameras
We recently purchased and installed a Ring Stick Up Cam with solar panel. We charged the battery fully before installation. The device shows it is connected to the solar panel, but the battery percentage continues to drop about 1-2% per day. It’s now at 43%. The lightening bolt symbol never appears in the battery icon, so I don’t think it’s ever charging. Is it defective or is there something we could try? Signal strength is XXXX depending on when we check. We’ve unplugged and replugged the camera and the solar panel. Thanks!
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26-07-2024 01:19:58
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Tom_Ring
Hi @user_afdf78. How are your motion settings configured? If you are having excess motions (15+/day), this could be causing excessive battery drain. Additionally, if you have Snapshot capture active, you can also decrease your battery life. As always, it imperative to ensure that your Solar Panel is getting 4 hours of direct sunlight per day for optimal trickle effect.
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31-07-2024 08:50:42
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