Ring Security Cameras
Ring Stick Up Cam battery motion problem
Hello I have a problem with my ring stick up cam that I placed outdoors. I have just recently purchased it 2 days ago and i believe that the motion sensor is not working properly! Sometimes it senses someone walking and sometimes it doesn’t ! This is quite disappointing as I already have a ring door bell that works really well which is what helped to buy the stick up cam. Please help me find solution on this issue. P.S I have changed the settings to the highest sensitivity. Thanks
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24-08-2020 08:04:14
Responses (2)
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I have a similar issue. My battery cam is set to high sensitivity, frequent motion detection, with person only switched off. I’m still finding that it misses motion. I see motion detection recording when a person is at my door or when they have left my driveway. No recording prior to that. The cam also frequently misses motion when a car parked in my drive, in front of the camera, reverses out. Does the cam only detect motion going across the cam?
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21-05-2021 10:59:48
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Marley_Ring
Hi @Ahmadsandouka! In addition to maximizing your motion zones/ sensitivity, please also check on features such as [People Only Mode](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Alert-Notifications-with-People-Only-Mode) and [Motion Verification](https://support.ring.com/hc/en-us/articles/360038727232-Understanding-and-Using-Motion-Verification-on-Ring-Devices). I recommend also checking [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency), if your camera is batter powered. After you've checked all motion settings, it is good to also check on wifi signal strength. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. I hope this helps! :)
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24-08-2020 08:04:51
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