Ring spotlight won't turn off
The spotlight on my spotlight camera won't stay off. I go into the settings and switch the lights off. They turn off. Then a couple of seconds later, they turn back on. I turn them off then quickly go to the live view and tap the light bulb to turn them off again and at that point they seem to stay off, for a while. It's not motion, I don't think. I want them to turn on when it senses a person or car pull into my driveway. I gave up last night and just left them on and set the schedule to have them turn off at 5:30 in the morning. They turned off, but a second later turned back on. This is frustrating to say the least. I thought this camera and light would be the answer, but not the way it is operating now.
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21-04-2020 11:21:17
Responses (51)
- S
Thanks, I appreciate the information. Although, as accurate as it is it doesn't solve the problem of the spotlights coming on and apparently they cannot be unscrewed. Thanks again for the help
•3
02-06-2020 08:17:47
MOne of my flood lights doing same thing. Keeps turning back on all night. Even put in sleep mode so no motion etc and still on almost all the time???? Lease help ring.
•1
13-08-2020 09:04:40
KOurs just started doing this as well. I have turned off the light on the view and within the settings and shortly after it switches back on. System says everything is good. I dont know what else to do either.
•2
22-09-2020 02:17:05
ASame issue with me. Just started a few weeks ago. Clearly a Ring problem. I believe my Ring got a software update and then this light issue started.
•1
22-09-2020 04:06:39
CHey neighbors! If you're still having this concern after trying the steps that were previously recommended, it may be best if you contact our support team directly. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
22-09-2020 08:49:16
- M
I have the same problem. It just started on one of my cameras. I have two others that were all installed July 2020. Is this going to happen to all of them?
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13-12-2020 12:02:56
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- J
I’m having the same problem, I turn off the security lights in my app, they turn back on. Regardless of the time limit I set, the lights never turn off. Very disturbing to my neighbors at night, I’m not pleased with this flaw.
•3
30-12-2020 12:29:57
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- J
We are having same issue with on camera as well. The other two seem fine but one light will not remain off. I have the same situation where if I go live the light seems to stay off for a bit then it comes back after a while. I feel like we are blinding our neighbors. The fix recommendation by ring did not work. Ring. Please help!!
•2
10-01-2021 07:28:11
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- N
I am having the same problem. The lights worked fine for ages, but at night now won't turn off, except for about one second, then straight back on. Tried adjusting all settings and setting lights to off, but no joy. They are not triggered by motion as the camera isn't being triggered, just the lights. I'm going to ask for a refund, because this is costing me money. If we all do the same, they might pay more attention to getting this fixed!
•3
10-01-2021 09:34:07
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Marley_Ring
Hi @stanley721! Your Spotlight Cam lights can be controlled via the device settings in your Ring app. I recommend starting by minimizing the light sensitivity so it will only trigger when motion triggers. Please also check the area around your camera for any common triggers, such as reflective surfaces, or sources of heat like vents and appliances. If you do not want your lights to trigger at all, you may turn off the light zones completely. Keep in mind, even with light zones off, the lights are intended to come on when Camera motion is detected. The duration that the lights stay on after a motion is detected, can be altered in your light settings as well. Disabling both light zones, and toggling the "Record Motion" off, can help to prevent any lights from triggering, but this will also prevent any motions from being detected.If you've reviewed the suggestions above, and you're still having issues with the lights on your camera coming on constantly, the next step would be to reach out to our support team for further assistance. You can reach out at one of the numbers here, or on Facebook @Ring by sending a private message.
1
21-04-2020 06:12:04
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