Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Ring Spotlight Camera - install charged battery, but red LED light still on
I have a Ring Spotlight Camera. I installed a charged battery, but the red LED light that indicates a dead battery is still lit, and the Ring app shows that the battery is dead, too. I've tried the reset button to no avail. Does anyone have an idea of what the problem might be, and what solution might work? Thanks!
25350 •
0 •
20 •
08-04-2020 05:18:15
Responses (14)
- P
I’m having the same issue. Ring spotlight cam suddenly went offline with full battery and wont power on. I have tried replacing three different fully charged batteries, but the inside of the battery compartment still shows the blinking red light. My other spotlight cam accepted all three batteries and powered right up, and my wi-fi signal is strong so that cant be a factor.....was there a recent firmware update that maybe caused this??
•0
19-05-2020 02:40:22
- C
I am having the same issue. I believed it to be the old battery, only 3 months old, and bought 2 new batteries. Charged both all night put them into the spotlight and they show red as if they had no charge. Things to note the ring spotlight worked fien for 3 moths, and i charged it 3 times successfully.
•0
21-05-2020 14:31:21
•
RI have exactly the same issues. Two previously functional cameras just show red lights in the battery compartments when fully charged batteries are inserted. Both have auxiliary solar panels attached.
•1
22-05-2020 13:13:28
- K
I'm having the exact same problem with mine. It has only worked for a short time since I've had it. Not pleased with Ring!Kathy
•0
01-06-2020 13:00:55
•
- B
Buy the solar panels that come with ring so battery’s stay charged with the sun and no more charging. Make sure you put two batteries in your ring instead of one.
•1
01-06-2020 13:52:08
•
BWell, having just purchased two outdoor solar cameras to compliment our Ring doorbell, I purchased two further genuine batteries from Amazon. New, straight from the box and charging via USB, one battery red+green, the other red only (all day). Not only is it disappointing that customers appear to be left to wonder aimlessly around the forums without representative interjection, there certainly appears to be serious quality/reliability issues with Ring battery products.
•0
01-08-2020 18:36:15
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Antoninamae
I am having this same issue with both of my spotlight cams. I bought two new batteries thinking that may do the trick but it did the same thing. Support states that it is a defective product but it is odd that it happened to both of them.
0
19-05-2020 00:11:35
•