Ring Security Cameras
Ring spotlight cam white screen
I’ve had this cam for 2 weeks and in the second week the view screen has gone totally white (See attached images). In the day you can’t view anything but in the evening the night vision picks up some poor images. It happened during the UK heat wave, which I don’t think is the issue as my ring doorbell works fine. Has this happened to anyone? If so do you have any ideas to fix it?
4660 •
0 •
0 •
16-08-2020 01:50:18
Responses (2)
- A
I’m having the exact same issue. One of my cameras suddenly began to show nothing but a white screen. The app says that it is connected to the internet, but it doesn’t detect any motion, and just shows a white screen. I’ve power cycled it to no avail. 
•0
27-07-2021 03:23:35
•
CHi @AtomicTwills. Have you tried the other troubleshooting steps that Marley has recommended in previous replies? A power cycle is a good start, and I'd also suggest trying a reset as Marley instructed in his first reply. If none of these resolve this white screen concern, our support team can look into this with you more closely in order to find a resolution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). :)
•0
27-07-2021 04:17:48
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Ben314
I have had the same issue please see a screen shot of what I am experiencing.  I can’t seem to get any video at all anymore and I am ready to return this product. I have rebooted the ring doorbell several times and have held down the orange button for 20 seconds to reset and go back through the installation and still cannot restore video.
0
02-07-2021 12:08:43
•