Ring Spotlight Cam - Battery fully Charged, but device will not activate

Hello, I have a Ring Spotlight cam and randomly the other day the cam went offline. I thought the battery might have just died, so I fully charged the battery. After it completed charging, I put the battery inside the compartment and the little red light on the inside was solid red, but the device was not turning on. I tried another battery, and same issue. Anyone have any idea what to do? I am at a loss with this and not sure if my device is malfunctioning. The device is only about 7 months old as well. Please help.