Responses (4)

• C

  Chelsea_Ring

  Hey @Seldom! When you go into your Ring app \> Main Menu \> Devices \> Device connected to solar panel \> Device Health, does it show that there is a solar panel connected? If your app is not showing the solar panel as connected under your Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your device and then attaching it back, while also ensuring that there is no dust and debris on the solar panels and at the connection. After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring device (not the solar panel) by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the Ring device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day to allow a trickle charge to your device. You will also want to ensure that your device is not discharging more than it is charging, as you may have an excess amount of events that could be draining the battery on your device. In the event you still don't see the solar panel connected, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  16-06-2020 10:01:05

  •

  Reply
• D

  Dragonfly079

  I am having the same issue with my new stick up camera. I recently got 3 solar panels and the one new one that came with my new stick up camera says “connected but not charging” I have done everyone of the fixes found in every post and thread and nothing is working. The light on the camera at night also won’t remain on for this same camera. It clicks on and off and on and off when it detects motion. I have also read every post to try to fix that and yet again nothing works. It is not facing a window or towards other lights. This has been very frustrating. I have many cameras and this one and this solar panel is the only one not working properly.

  0

  •

  13-08-2023 09:41:08

  •

  Reply
• D

  Dragonfly079

  I am having the same issue with my new stick up camera. I recently got 3 solar panels and the one new one that came with my new stick up camera says “connected but not charging” I have done everyone of the fixes found in every post and thread and nothing is working. The light on the camera at night also won’t remain on for this same camera. It clicks on and off and on and off when it detects motion. I have also read every post to try to fix that and yet again nothing works. It is not facing a window or towards other lights. This has been very frustrating. I have many cameras and this one and this solar panel is the only one not working properly.

  0

  •

  13-08-2023 09:41:08

  •

  Reply
• C

  Caitlyn_Ring

  0

  •

  15-08-2023 04:38:11

  •

  Reply