Ring Floodlight replacement processing time?

Is it normal to wait so long for a replacement camera?  I was authorized for a warranty replacement over 2 weeks ago.  I can go to the Ring online store and literally order a new camera to ship within a day or two.  I'm also getting harassed to ship back the broken camera already.  Can Ring explain this?  Very frustrated early adopter customer, this isn't a good impression, and it's going to force me to not recommend Ring to friends/family.