Ring Floodlight Cam Wired Plus keeps turning lights on without motion detected

Hi, My Ring Floodlight Cam Wired Plus keeps turning lights on without motion detected When motion detection & lights are turned off it still turns on the light once every 24h at a random moment in time When I open the app the Floodlight Cam says the lights are turned off while they're actually on I can turn off the light by first turning it on in the app (while in reality it was already on) and after that turning it off in the app. The light shuts down and somewhere next 24h I have to do this again This is not a workable situation for me since the light wakes people up when it turns on during the night.The phone / app doens't give me a proper solution. Whats Rings direct phone number or email for support with a human being? How to het help solving this?