Recently, I started receiving duplicate chimes and duplicate notifications on our phones. I have two ring chimes, one chime pro. When someone rings or motion is detected, it's a cacophony of chimes or rings, since everything goes off twice. Any ideas what to do?

Hey @David30084. Could you try resetting the Doorbell and reconnecting it to see if this helps? For the reset, press and hold the setup button for 20 seconds. After this is done, go into the Ring app \ Main Menu \ Devices \ Doorbell \ Device Health and tap on Change or Reconnect to Wifi. From here, it'll take you through another setup of your device. After this is done, monitor the device or even test it by dinging your Doorbell to see if the doubled up notifications continue to come through. In the event that they may still do this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

Same issue, only just installed it today. Any update on this?

‎Ring Floodlight Cam Wired - No qr code no PIN either - how to add the device

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user_5d8aa1

Ring Floodlight Cam Wired - No qr code no PIN either - how to add the device

troubleshooting

I just purchased a home that has a ring floodlight cam installed.  I believe it is wired.  I do not have a qr code nor the pin as it was thrown away by the previous owner .  I can push the button on top and find the device in wifi on my phone, but cannot ultimately add the device to my ring app.  The camera is about 30 feet up in the air which makes it pretty tricky to see/do anything. 

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25-08-2024 12:51:10

Responses (1)

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Caitlyn_Ring
Hi @user_5d8aa1. I'd recommend contacting our support team for guidance on what options are available. Given that the Floodlight Cam is mounted out of reach, much higher than it should be, it will not be easy to access the device and check the back for the QR code.
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27-08-2024 06:05:13
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