Ring Security Cameras

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Ring Floodlight Cam (Lock Collar stuck)

Hello, I bought a Ring Floodlight Cam last week and i have troubles with the lock collar for adjusting the lights. The are stuck, can't move them. I have tried it with a pipe wrench but also this won't work. Does more people have this problem and what is the solution. See picture in attachment (red arrows). Yours sincerely, Roy.

3125

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13-04-2020 10:19:39

Responses (1)

  • Q

    Hello! I’m having exactly the same issue and I’ve tried everything including wd40. I’m not sure what else to do. I’ve been unable to make them move. Any hints?

    0

    28-07-2021 06:34:23

      C

      Hi @Qutrit. If Chelsea's suggestion didn't work, I'd recommend reaching out to our support team so they can look into this further with you and try to find a solution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). :)

      0

      28-07-2021 06:26:42

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